Master Your Customer Service delivery through the eyes of a Mystery Shopper Wouldn't you like to know what is happening in your organisation when you are not there? Be a fly on the wall, and learn how you could improve your service delivery by discovering how your employees delight your customers or not! I have the best job in the world, yes I do get paid to shop but more so because I help businesses deliver exceptional customer experiences, increase their employees’ engagement and customer loyalty. Let me entertain you during this enthusiastic presentation. Discover what are the Secrets of a Mystery Shopper; with real-life customer service stories, to drive change, increase performances, and have a thriving business with exponential growth by taking a customer-centric approach.
Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances. No 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority the Customer Experience Industry. She brings a more holistic and comprehensive approach to Employee and Customer eXperience. She is a Keynote Speaker, Consultant & trainer specialising in retail & hospitality. Author of 3 books; Thrive with the Hive, Thriving by Caring, and launched in September 2020, No 1 Amazon Best Seller and Hot New Release in customer service; The Secret Diary of a Mystery Shopper. Her online L&D platform BQB CX Institute offers a wide range of online and onsite training and has developed her Caring Service Culture Leadership Programme a game-changer for any organisations who want to become truly customer-centric.
With a mix of theory and practical tips, Claire is able to captivate audiences to think about the customer first. Her passion for creating a service culture and then ensuring that this culture reaches the front lines inspires business owners to put customer service at the heart of their companies
Her people-centric and customer-centric activities, proved invaluable for the team, so much so that they are looking forward to working with her again. We are considering institutionalizing her workshop as part of our employees’ continuing education.